Monday, December 14, 2009

100 Things Restaurant Staffers Should Never Do – Part 2

The second half of the brilliant list of restaurant dos and don'ts. Click here for the first 50, and here for the second 50. Here are some of my favorites from the second entry:

57. Bring the pepper mill with the appetizer. Do not make people wait or beg for a condiment.

58. Do not bring judgment with the ketchup. Or mustard. Or hot sauce. Or whatever condiment is requested.

60. Bring all the appetizers at the same time, or do not bring the appetizers. Same with entrees and desserts.

73. Do not bring soup without a spoon. Few things are more frustrating than a bowl of hot soup with no spoon.

74. Let the guests know the restaurant is out of something before the guests read the menu and order the missing dish.

80. Never insist that a guest settle up at the bar before sitting down; transfer the tab.

88. Do not ask if a guest needs change. Just bring the change.

90. If someone is getting agitated or effusive on a cellphone, politely suggest he keep it down or move away from other guests.

97. If a guest goes gaga over a particular dish, get the recipe for him or her.

99. Do not show frustration. Your only mission is to serve. Be patient. It is not easy.


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